Sydney packaging supplies with outstanding service

Unfortunately, some Sydney packaging supplies companies seem to have forgotten the meaning of the word service.

What is customer service?

“Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.”

Great customer service means providing clients with professional advice and expertise, before, during, and even after they buy. It demonstrates that a business has a genuine commitment to those who put their trust in it.

Building Relationships with Clients

As clients are nurtured in this way, the more a business becomes known as a brand people can rely on and trust, and the greater the probability that people will shop regularly with them and become loyal repeat customers.

Excellent customer service helps build strong relationships, which benefits all parties involved.

When it comes to boxes and packaging supplies which are a critical factor in a product’s journey, merely setting competitive prices, or being a one stop shop, are not enough.

Packaging companies must build relationships and providing superb service is a key.

Doesn’t poor service suck?

Sadly, customer service is often neglected and it’s not just packaging supplies companies who forget. Too many businesses, in Sydney, Australia and beyond, are only concerned about making the sale rather than considering the personal interaction and welfare of the people they’re actually there to help. Imagine that!

Perhaps you’ve experienced poor service in the past? Maybe it was even from a packaging supplies company in Sydney?

Poor service can come from salespeople who seem uninterested or dismissive. It can come from people who don’t get back to you, or from deliveries that don’t turn up on time. It could be that businesses don’t let you know what’s going on or don’t communicate if there’s a problem, which can easily cost you time and money. Sometimes you even get poor service because you’ve sought too low a price and as a result, you get what you pay for, and people don’t seem to care, or they’re just plain incompetent.

No matter how it comes, poor customer service can be really frustrating, can’t it? You could even say it sucks!

Wouldn’t you prefer outstanding service?

At Boxes For Business in Sydney, we’ve got you covered.

Our aim is to enable businesses to pack, protect and ship products, by providing a broad range of quality cardboard boxes and packaging supplies together with outstanding customer service. This means real solutions for our clients and ultimately plenty of happy customers. Of course, we don’t expect you to believe this just because we say so. View our client testimonials to see what our customers say.

Basically, customer service is just a fancy way of referring to how a business treats people, good or bad, and for us it’s an important expression of our values.

We have posters in our Sydney office as constant reminders of what our customer service involves. Our posters say simple things like,

  • Smile
  • Treat Others as you want them to treat you, and
  • Do what we say we will do

To us, these are not just meaningless words on a wall to make people feel good, instead, they’re intended to be descriptions of our actions. Actions that underpin our brand.

Despite this, we’re the first to admit we’re not perfect. Occasionally we do make mistakes and get things wrong – after all we’re only human. Although mistakes are not commonplace, when they do occur, we use them as opportunities to learn and improve and most importantly, we do our best to make it up to people. Something we’ve discovered many businesses are unwilling to do, including those within the packaging industry who provide shipping boxes and a range of packaging products and accessories, without much service. The truth is, admitting mistakes is an essential part of providing outstanding customer service because then you can actually do something about it.

Because you’re important 

Outstanding customer service not only means knowing your packaging products, it also means showing a genuine interest and generally treating people with respect, because people are important. You’re important!

That’s why we specialise in a wide range of boxes and packaging supplies to help satisfy your packing, shipping, and storage needs. It’s why we’ve made it easy to browse and shop online, and it’s why we offer reliable and fast delivery on our stock of boxes and packaging products. But above all, it’s why we do our best to make sure you’re looked after.

It doesn’t matter whether you need boxes for food packaging or auto parts, whether you’re shipping goods, in need of more storage, or just moving house or office. Whatever it is, when it comes to boxes and packaging supplies, from checkout to delivery, we’re committed to supply quality products in a friendly and professional manner, and that means your needs are covered, and your business is better off.

If you’re in Sydney Australia and you require cardboard boxes or packaging supplies, we’d love the opportunity to be able to show you how we do business . . . but the balls in your court.

Why not check out our product range and put us to the test? You might be pleasantly surprised.

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