Sydney packaging supplies with outstanding service

Sydney packaging supplies with outstanding service

Sydney packaging supplies with outstanding service

Unfortunately, some Sydney packaging supplies companies seem to have forgotten the meaning of the word service.

What is customer service?

“Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.”

https://www.lexico.com/definition/customer_service

And it’s not just packaging supplies companies who are forgetting this. Too many businesses, both in Sydney and beyond, are only concerned about making the sale rather than considering the personal interaction and welfare of the people they’re actually there to help. Imagine that!

Perhaps you’ve experienced poor service in the past?

Maybe it was even from a packaging supply company in Sydney?

Doesn’t poor service suck?

Poor service can come from sales people who seem uninterested or dismissive. It can come from people who don’t get back to you or perhaps from deliveries that don’t turn up on time. It could be that people don’t let you know what’s going on or communicate if there’s a problem. Or it could be that people don’t seem to care or even that they’re just plain incompetent.

No matter how it comes, poor customer service can be really frustrating, can’t it?

You could even say, it sucks.

Wouldn’t you prefer outstanding service?

At Boxes For Business in Sydney our aim is to provide quality cardboard boxes and packaging supplies together with outstanding customer service, which means plenty of happy customers. Of course we don’t expect you to believe this just because we say so. Check out our client testimonials to see what our customers say.

Basically, customer service is just a fancy way of referring to how a business treats people, good or bad, and for us it’s an important expression of our values.

We have posters up in our Sydney office as constant reminders of what our customer service involves. Our posters say simple things like,

  • Smile
  • Treat Others as you want them to treat you, and
  • Do what we say we will do

To us, these are not just meaningless words on a wall to make people feel good, instead, they’re intended to be descriptions of our actions.

Despite this, we’re the first to admit we’re not perfect. Occasionally we do make mistakes and get things wrong – after all we’re only human. Although mistakes are not commonplace, when they do occur we use them as opportunities to learn and improve and most importantly, we do our best to make it up to people. Something we’ve discovered many businesses are unwilling to do, including those within our industry who provide packaging supplies, without much service. The truth is, admitting mistakes is an essential part of providing outstanding customer service because then you can actually do something about it.

Because you’re important 

Outstanding customer service not only means knowing your stuff, it also means showing a genuine interest and generally treating people with respect, because people are important.

If you’re in Sydney and you need cardboard boxes or packaging supplies we’d love the opportunity to be able to show you how we do business . . . but the balls in your court

Why not put us to the test, you might be pleasantly surprised.

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Ecommerce needs cardboard boxes & packaging more than ever

Ecommerce needs cardboard boxes & packaging more than ever

Ecommerce needs cardboard boxes & packaging more than ever

 

What is Ecommerce?

“Business that is conducted on the internet”

https://www.oxfordlearnersdictionaries.com/definition/english/e-commerce

Ecommerce Trends

Online sales have been steadily increasing year after year and based on current trends are anticipated to continue to grow for years to come. Wouldn’t you like your business to share a part of this growth?

Although not intended to cover every base, the below statistics are just some of many available that show current levels.  However, these figures only take into account the start of 2020, so don’t include the full impact of the Coronavirus pandemic which is bound to have a tremendous effect on the stats for the year.

If you’re involved in business and ecommerce is not already a part of your day to day operations, then perhaps now is the time to start. After all, other statistical analysis also shows that growth may slow in the future as the number of online stores increases, resulting in more competition. Wouldn’t it be good to beat some of that competition right now?

  • “Revenue in the eCommerce market amounts to AU$29,730m in 2020.
  • Revenue is expected to show an annual growth rate (CAGR 2020-2024) of 5.0%, resulting in a market volume of AU$36,152m by 2024.

  • The market’s largest segment is Fashion with a market volume of AU$9,904m in 2020.

  • User penetration is 72.8% in 2020 and is expected to hit 78.5% by 2024.

  • The average revenue per user (ARPU) currently amounts to AU$1,602.18.

  • In the eCommerce market, the number of users is expected to amount to 20.9m by 2024.

  • In the year 2019 a share of 27.6% of users is 25-34 years old.

  • In 2020, 89% of total eCommerce purchases in the country is domestic”

The above statistics sourced from 

https://www.statista.com/outlook/243/107/ecommerce/australia?currency=aud

Impact of the Coronavirus Pandemic

Australia is often referred to as the lucky country and in the midst of the Coronavirus pandemic that certainly rings true when we compare ourselves to many other countries. According to Australian government regulations, thankfully many businesses have been able to continue to operate in order to keep our economy going and for many that’s a great relief.

Prior to the Coronavirus some businesses and warehouses already had well-established online sales strategies, whilst others out of necessity have turned towards ecommerce as a way of enabling them to survive and even thrive. As a consequence many businesses are now experiencing the thrill of people buying their products online at a higher than normal rate and some are experiencing this for the very first time.

The spike in demand  due to the Coronavirus means that it’s almost certain that online sales will gain market share and become much more popular in the future.

“Coronavirus is, inevitably, changing the way that we’re shopping — and as more restrictions on movement come into effect, that means a shift away from brick and mortar stores to online catalogues.”

https://www.abc.net.au/news/2020-04-06/coronavirus-covid-19-self-isolation-online-shopping/1212283

Vital elements of ecommerce

If you’re currently involved in an ecommerce business or you’re contemplating a shift in that direction, it’s highly likely you’ll need to find a convenient and cost effective way to pack and protect your goods.

Cardboard boxes are one of the most economical means of packing; and packaging supplies such as packing tape, bubble wrap and void fill go hand in hand with boxes in order to secure and further protect your goods. And depending on what your business does, you may find that mailing bags are also very useful for sending out smaller items to your precious customers.

Now more than ever, cardboard boxes and packaging supplies are an essential part of many ecommerce businesses. Some might even go as far to say that without these packaging products, a large part of the ecommerce world would come to a grinding halt. Imagine that!

Boxes For Business can help

At Boxes For Business we offer a comprehensive range of cardboard boxes and packaging supplies to help ensure your ecommerce business runs as smoothly as possible.

After all, we offer an online solution ourselves and understand the importance of customers having the convenience of being able to shop online.

With just a few clicks you can chose what you want and easily navigate your way through our simple cart and checkout process. 

And more than that, when you deal with Boxes For Business you don’t need to throw your environmental conscience out the window because many of our products such as second hand boxes are eco-friendly and therefore help reduce your carbon footprint. 

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Why is our packaging tape peeling off?

Why is our packaging tape peeling off?

Why is our packaging tape peeling off?

Many people think packaging tape is just packaging tape. They assume it’s all the same. However, when you’re running a business you can’t afford to see things that way. Not if you want to keep all your products safe and in one piece, and isn’t that what any business wants?

Tell me more . . .

Packaging tape is used for a wide variety of purposes. It’s one of the most common ways to seal a cardboard box and it’s regularly used to hold all sorts of things together. The most common width of packaging tape in industry is 48mm. There’s tape for use by hand, often combined with a handy tape dispenser and there’s also machine tape which is used with various tape machines. The good thing is, it’s easy to buy packaging supplies such as packaging tape online on our website.

People are often unaware of the differences in packaging tape and end up buying something that’s not suitable for the job they’re doing. Can you imagine that?

Packaging tape consists of a backing film with an adhesive on the surface. The backing film is usually measured in microns and generally the thicker the microns the stronger the tape and the more resistant the tape will be to tearing. However, the stickiness is due to the adhesive. When it comes to packaging tape, there’s three main types of adhesive, and in order of adhesion quality they are – Rubber solvent, Hot Melt and Acrylic, with the best adhesion coming from the Rubber Solvent adhesive.

Where do people go wrong?

Where many people go wrong is that they go for the cheapest because they don’t understand why the rolls at their packaging supply specialist cost more than the rolls at their local supermarket. The cheapest tape is usually the Acrylic adhesive, although price can also vary according to the backing film thickness.

Naturally people want to save money so they buy the acrylic tape unawares, go back to work and start sealing all the cardboard boxes which contain their treasured products. This all seems fine until they send products out and discover that some of the tape is starting to come off, or worse still, they get complaints from their customers because the boxes have come apart in transit and products have been lost or damaged. Wouldn’t you rather avoid these kinds of problems?

Many time’s people don’t understand why the tape is peeling off and are therefore unable to address the problem effectively. We’ve heard many stories like this before.

But we only want to seal up some boxes!

These days, many cardboard boxes are made using recycled material. This is great for the environment and for keeping manufacturing costs down, but it’s not always compatible with the acrylic adhesive used in many cheaper packaging tapes sold these days. You can usually tell the Acrylic tape because the roll appears very clear and transparent, unlike the slightly more opaque colour of the Hot Melt and the honey coloured tone of the Rubber Solvent adhesive tape.

At Boxes for Business we recommend a good rubber solvent adhesive tape for sealing all your boxes. Why not shop for tape now?

Rubber solvent might cost a little more initially but in the long run it’ll save a lot of hassle and potentially save you more money because your boxes of goods will be kept secure. Wouldn’t that be nice? Acrylic tape will stick better to plastics and other surfaces like that, than it will to cardboard, but it’s still not going to have the same adhesion as the rubber solvent tape.

At the end of the day you‘ve got to choose what’s best for you and that’s why we’re happy to share this information, so you can make a more informed decision.

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Choosing the right cardboard boxes & packaging supplies

Choosing the right cardboard boxes & packaging supplies

Choosing the right cardboard boxes & packaging supplies

Would you like to save time and money and make your job a whole lot easier in the process? With these helpful pointers you’ll be on the right track to doing just that, whenever you buy cardboard boxes and packaging supplies.

How to choose the right boxes

  • Heavy items require stronger boxes that are capable of holding the weight.
  • Smaller boxes are ideal for heavy items as they don’t get too heavy to carry.
  • Boxes being stacked on top of one another need to be stronger to support the extra weight.
  • Boxes that are a close fit for your items help prevent movement and damage within the box.
  • Solid level items, such as cans, provide internal support to a box, so a lesser strength, lower cost box may be sufficient.
  • Boxes with thicker cardboard or extra board corrugations in the walls provide more impact protection.
  • Boxes that are all the same size, are easier to pack, stack and transport.
  • Do you want to choose the right boxes?

To help guide you, the product section of our website indicates size, strength, board corrugations and cardboard thickness which makes it easier to shop for the right new cardboard boxes and second hand boxes.

How to choose the right packaging products

  • Good quality packaging tape, with rubber solvent adhesive, sticks better to cardboard.
  • Items needing extra protection can be wrapped in bubble wrap or protective foam before being packed into boxes.
  • Products like void fill, butchers paper, and bubblewrap can fill empty space in boxes and help prevent shift and damage.
  • Stretch wrap helps hold everything together on a pallet and provides some weather protection.
  • Heavy items may require strapping to secure them safely during transit.
  • For some items boxes aren’t suitable and its more effective to wrap them in single face corrugated cardboard, protective foam or bubblewrap, or perhaps pack them into a padded mailer.
  • Do you want to choose the right packaging supplies?

To help guide you, the product section of our website indicates the relevant details when you want to buy packaging supplies.

More packing tips

  • Pack boxes to their capacity to prevent items shifting and boxes crushing.
  • Fill empty space inside boxes to help pack them to their capacity.
  • Don’t over pack boxes. If they can’t close they may burst open or be unstable when stacking.
  • Pack heavy items on the bottom, so the boxes don’t overbalance.
  • Wrap fragile items before packing, to help provide more cushioning protection.
  • Seal each box securely with packaging tape to contain what’s inside.
  • If wrapping items rather than boxing them, then wrap them well. It’s better to overwrap rather than under wrap.

These valuable tips help ease frustration and can even keep money out of a swear jar!

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